Transform Your Travel Dreams Into Reality

Effective Date: December 2024

1. Information We Collect

We collect personal information including name, email address, phone number, and travel preferences when you request consultations or book services. We also collect usage data through website analytics and cookies to improve your experience.

2. How We Use Your Information

Your information is used to provide personalized travel services, communicate about bookings, send travel-related updates, and improve our services. We may use your data for marketing communications only with your explicit consent.

3. Data Protection

We implement industry-standard security measures to protect your personal information. Your data is stored securely and accessed only by authorized personnel who need it to provide our services.

4. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and withdraw consent. Contact us at [email protected] to exercise these rights.

5. Cookie Usage

We use essential cookies for website functionality and analytics cookies to understand user behavior. You can manage cookie preferences through our consent interface.

6. Data Sharing

We share information only with trusted travel partners necessary to fulfill your bookings and with service providers who assist in website operations, all under strict confidentiality agreements.

7. Contact Information

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to us at 1425 Brickell Avenue, Suite 220, Miami, FL 33131, USA.

1. Service Agreement

By engaging Visionary Vacations, you agree to our terms for luxury travel planning services. We provide personalized vacation planning, booking coordination, and travel support services.

2. Booking and Payment Terms

Service fees are due upon agreement signing. Third-party costs (hotels, flights, activities) require separate payment as specified in your itinerary. Cancellation terms vary by supplier and will be clearly communicated.

3. Service Scope

We provide travel planning, booking coordination, and concierge services. We act as intermediaries between you and travel suppliers. Final bookings are subject to supplier availability and terms.

4. Client Responsibilities

Clients must provide accurate information, valid travel documents, and comply with destination requirements. Travel insurance is strongly recommended and may be required for certain destinations.

5. Limitation of Liability

Our liability is limited to the service fees paid. We are not responsible for supplier failures, weather conditions, political situations, or other circumstances beyond our control.

6. Intellectual Property

All itineraries, recommendations, and travel content created by Visionary Vacations remain our intellectual property. Clients may not redistribute or commercialize our travel plans.

7. Dispute Resolution

Any disputes will be resolved through mediation in Miami, Florida, under Florida state law. If mediation fails, binding arbitration will be used.

Digital Millennium Copyright Act Compliance

Visionary Vacations respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). This policy outlines our procedures for addressing copyright infringement claims.

Reporting Copyright Infringement

If you believe your copyrighted material has been used without permission on our website, please provide our designated agent with the following information:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our site
• Your contact information (address, phone number, email)
• Statement of good faith belief that the use is not authorized
• Statement that the information is accurate and you are authorized to act

DMCA Agent Contact Information

Designated Agent: Legal Department
Email: [email protected]
Address: 1425 Brickell Avenue, Suite 220, Miami, FL 33131, USA

Counter-Notification Process

If you believe material was removed in error, you may submit a counter-notification containing your signature, identification of removed material, statement of good faith belief, consent to jurisdiction, and your contact information.

Response Timeframe

We will respond to valid DMCA notices promptly and remove infringing content within 24-48 hours when appropriate. Counter-notifications will be processed according to DMCA requirements.

General Data Protection Regulation Compliance

Visionary Vacations is committed to protecting your privacy and complying with GDPR requirements for all EU residents and visitors to our website.

Legal Basis for Processing

We process personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide travel services you've requested
• Legitimate Interest: For website security and service improvement
• Legal Obligation: For tax and regulatory compliance

Your GDPR Rights

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right of Restriction: Limit how we use your data
• Right of Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Travel service data is typically kept for 7 years for tax and legal purposes.

International Transfers

When transferring data outside the EU, we ensure adequate protection through Standard Contractual Clauses or adequacy decisions by the European Commission.

Exercising Your Rights

To exercise any GDPR rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your supervisory authority.